International Shipping Info

Hello International Buyers!
Sierrasnowboard.com is ready for your orders!!
Listed below are some FAQ for international orders. If there is a question you don't see below feel free to ask us.

Payment/Billing:
Sierrasnowboard.com only accepts Visa, MasterCard, American Express, and Discover. Any price or special offer on our website is subject to change without notice. The prices displayed on the site are quoted in U.S. Dollars. Your order will be charged in US dollars and converted by your countries current exchange rate, according to your credit card or bank's policy on international purchases. All international orders are verified by billing department. If there is a discrepancy with your billing information we will contact you (via email) to resolve the issue. To ensure quick processing of your order please insure that your shipping address matches your billing address. If there is a billing issue that needs to be resolved on your order we may hold the shipment until the billing information can be verified. 

Shipping destinations:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

If you do not live in one of our authorized countries, we will ship to any US location.

Shipping Rates and Methods:
Rates will be calculated once you add an item to your shopping cart, click on checkout and enter the billing information (country, postal code and state are required fields for shipping estimation). **You do not have to make a purchase or enter your credit card number to find the shipping cost.
All delivery times are estimated from orders placed Monday-Friday before noon PST. If placed after noon Monday - Friday you might experience 1-2 day delay.
International-

FedEx International First®
2 Business Days*
Delivery by 8:00 or 8:30 am to select European cities

FedEx International Priority®
1–3 Business Days*
Delivery time based on country

FedEx International Economy®
2–5 Business Days*
Delivery time based on country

FedEx International GroundSM
3–7 Business Days*
Delivery to Canada and Puerto Rico

FedEx Shipping Transit Times.  Our rates will be lower
http://www.fedex.com/ratefinder/home?cc=US&language=en

Domestic shipping to the States-
FedEx First Overnight®
Delivery by 8:00 or 8:30 am**

FedEx Priority Overnight®
Delivery by 10:30 am***

FedEx Standard Overnight®
Delivery by 3:00 pm***

FedEx 2Day®
2 Business Days
Delivery by 4:30 pm***

FedEx Express Saver®
3 Business Days
Delivery by 4:30 pm***

FedEx Home Delivery®
1–5 Business Days*
Delivery day based on distance to destination

Taxes, VAT (Value Added Tax), and Duties:
International orders are subject to import taxes, duties and customs taxes, which are applied once your shipment reaches the country of destination. Sierrasnowboard.com cannot predict what your particular charges may be. For more information regarding your country’s custom policies please contact your local customs office.
FedEx’ local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Refused or returned shipments in which Sierrasnowboard.com incurs additional shipping fees will be assessed on the return credit. Please do not request that we falsify your invoices or suppress tariff codes or country-of-origin information
Should you refuse to pay all applicable import taxes, customs taxes, and duties upon delivery of your shipment  and all future attempts to collect  said fees result in an unsatisfactory result, Sierra Snowboard reserves the right to charge you 100% of any fees thereafter imposed upon us as a result of the a fore mentioned negligent act.
VAT Links:
http://www.uscib.org/index.asp?documentID-1676
http://www.worldwide-tax.com/
The figures in these links are subject to change and it is the responsibility of the Purchaser to consult with the customs authorities of the importing nations to confirm their accuracy.

International Shipping Restrictions:
The following Brands not available to ship internationally: Burton, GNU, Lib Tech
Orders shipped internationally have a Maximum merchandise sub-total amount of $1200.00, or a maximum purchase limit of 10 items per order.

Sweet Beth,
Thanks for taking care of us Sierra. By far the cheapest shipping price from the US to Australia for snowboards.

Hey!

Originally posted by alphabit Here are the brokerage fee for people shipping goods to Canada:   http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html?srch_pos=1&srch_phr=fees

Can anyone confirm that Express and Expedited will not charge brokerage fees?

Originally posted by BethM Hello International Buyers! Sierrasnowboard.com is ready for your orders!! Listed below are some FAQ for international orders. If the question is not on the list feel free to ask us, and we will respond below. Payment: Sierrasnowboard.com only accepts Visa, MasterCard, American Express, and Discover.

Hello..I'm Maria Cristina from Italy..

hey!

Originally posted by benniaus hey!   Any aussies who have recieved goods from sierra.....     Can you please post the amount of import tax you had to pay for your purchase!!!???!!?   Would be good if ppl from different countries could post this info so the guys here at sierra could table it up to give ppl an approx price they would have to pay.... This would definetly help ppl make a more confident purchase! I would have already spent $600!!!!!!!   Is the customs tax a set rate or is it different for different items? ie. more for boards than for jackets?

Originally posted by shop_46575   Its not that you intentionally order out of stock items.   Its because at the time of your order the website has not been updated to SS stocks, or if someone else places an order for the last item a short time before you, and there is that period of time between when they put their order in and when it is actually processed and updated on their site.   In either case, its your bad if that happens. Whatever other items you happened to have ordered gets shipped and if you need to order a replacement for the out of stock item, you fork out the extras for a new separate order.

Originally posted by chilli_palmer hey guys, im an aussie currently in argentina and i want to get a whole new kit sent to me here? is that going to pose a problem and also what time frame do u thik it will take to get to me?   thanx   chilli

It depends on where your credit card is registered. If it's registered in Australia, then we could not send the order to Argentina due to security policies. And usually international orders take around 5-7 business days before they are delivered to you.

ahhh geeze!

Unfortunately, we can only ship to billing for international orders for security reasons.

Unfortunately, we are unable to ship all of our Burton products internationally because of the strict guidelines the Burton set up.

Originally posted by alpineridgedude Hi Skinny kp,   I read a bit further up about an aussie in argentina and the problems with sending products to him for security reasons due to his credit card being based here in Oz. I have mates in Canada, can I pay for the products from here and have them shipped to them as they are coming down to Australia in a month   Cheers   KJ

If you are using an international credit card to purchase, you may only ship to the billing address of that card.  Your order would be sent to Australia since that is where your card is registered.

click the little "v" at the end of United states and a menu should pop up. just scroll down to "France"

When you purchase an order with an international credit card, we can only ship to your billing address due to security reasons.  If you order a Burton product, we wouldn't be able to ship it out to you because your credit card is internationally registered, unfortunately.

This bongo thing seemed like a decent idea until I saw the shipping cost of a 6lb package to the UK, which is what my board package weighed.

Nobody's telling you guys to use them, they're just offering the service if you're stuck on getting Burton or Ride gear.  Someone who wants a particular product will be more than happy to have a way to get the gear they were hoping to purchase. 

um..a little strange that people have been asking to ship to non-billing address for a while & all of a sudden bongo comes along & within a day the website's being revamped...anyways this isn't a new idea & i've seen other forwarding services mentioned on the chat here before (just alot of people couldn't use them because of the billing/shipping address issue).

So, now that you can ship to non-billing address...maybe it's fair for people to check out other forwarding services that have floated around the chat, which from the sounds of it might be cheaper than bongo. Same concept, US address, consolidate your items, forward to you, choose your carrier (sounds like bongo is DHL only)...

I haven't used yet, but maybe people can post their experiences with bonogo or any of these services &/or the breakdwon of the costs (plus extra duties & taxes in their country). that would be helpful. So please post your experiences!! And make sure you find out about every little charge/costs to expect. (search around..you'll find a few reviews of these forwarding services)

www.forwardit.us/
http://www.packageexpress.com/

Hello!! I from Russia also would like to get what the goods staff. Whether can send me it to Russia and on how many it will be more dear if it there will be for example binding? Excuse for bad English

Chilli Palmer, I can not guarantee that you will get approved by Bongo, but you can try to sign up with us and we will review your details.  If we are able to approve you, then you would be able to buy from Sierra and ship domestically to our warehouse.  We would then be able to forward the goods to you in Argentina.

All you have to do is go to http://www.BongoUS.com and sign up for a US address.  There is an activation process (a form you need to fill out with copies of your ID).

Here is an earlier post I put up...

"I am going to list these as steps so that it is very easy to follow.

That is a great question.  Here are some averages based on some of the information we have gathered from Sierra.  Please note that these are not exact as each brand can vary and each box can be slightly different...

Carriers charge the greater of the actual weight or the dimensional weight.  Many of the Sierra products are oversized boxes and are therefore charged at the dimensional weight.  Here are some common examples.  You can determine this amount by taking the dimensions of the manufactuer's packaging and applying this formula..

LxWxH/166

Here are your examples.

Snowboard Bindings  7lbs  16x14x8 - Billable Weight =  11lbs

Snowboard Boots     8lbs   20x16x6 - Billable Weight =  12lbs

Snowboard               6lbs   64x14x2 - Billable Weight = 7 - 11lbs (depending on size)

Ski boots               12lbs  24x19x6 -  Billable Weight = 17lbs

Genya, based on these numbers, your order of bindings and boots would be a total billable weight of 23lbs.  Shipped to Russia, the price would be $291.84 as a subscription member.

Originally posted by therag100 Here in NZ I heard that buying a burton through you guys is cheaper than a shop would have to pay wholesale, thats including the freight over.

In many cases, this is correct.  As a US consumer, you are able to take advantage of the weak US dollar.  Typically the board will be less if you buy it in the states and pay for the shipping.  This is especially the case when you make multiple purchases in the US and consolidate the orders together.  The more items, the lower the shipping cost per item.