International Shipping Info

Free Domestic Shipping for all orders over $100
Free International Shipping for all orders over $500

Hello International Buyers!
Sierrasnowboard.com is ready for your orders!!
Listed below are some FAQ for international orders. If there is a question you don't see below feel free to ask us.

International Shipping destinations:
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Romania
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Tawain
- United Arab Emirates
- United Kingdom

Find your international calling codes here

If you do not live in one of our authorized countries, we will ship to any US location.

Taxes, VAT (Value Added Tax), and Duties:
International orders are subject to import taxes, duties and customs taxes, which are applied once your shipment reaches the country of destination. Sierrasnowboard.com cannot predict what your particular charges may be. For more information regarding your country’s custom policies please contact your local customs office.
FedEx’ local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Refused or returned shipments in which Sierrasnowboard.com incurs additional shipping fees will be assessed on the return credit. Please do not request that we falsify your invoices or suppress tariff codes or country-of-origin information
Should you refuse to pay all applicable import taxes, customs taxes, and duties upon delivery of your shipment  and all future attempts to collect  said fees result in an unsatisfactory result, Sierra Snowboard reserves the right to charge you 100% of any fees thereafter imposed upon us as a result of the a fore mentioned negligent act.
VAT Links:
http://www.uscib.org/index.asp?documentID-1676
http://www.worldwide-tax.com/
The figures in these links are subject to change and it is the responsibility of the Purchaser to consult with the customs authorities of the importing nations to confirm their accuracy.

Payment/Billing:
Sierrasnowboard.com only accepts Visa, MasterCard, American Express, and Discover from the above listed countries. We can not accept payment from countries that we do not ship too. Any price or special offer on our website is subject to change without notice. The prices displayed on the site are quoted in U.S. Dollars. Your order will be charged in US dollars and converted by your countries current exchange rate, according to your credit card or bank's policy on international purchases. All international orders are verified by billing department. If there is a discrepancy with your billing information we will contact you (via email) to resolve the issue. To ensure quick processing of your order please insure that your shipping address matches your billing address. If there is a billing issue that needs to be resolved on your order we may hold the shipment until the billing information can be verified.

Shipping Rates and Methods:
Rates will be calculated once you add an item to your shopping cart, click on checkout and enter the billing information (country, postal code and state are required fields for shipping estimation). **You do not have to make a purchase or enter your credit card number to find the shipping cost.
All delivery times are estimated from orders placed Monday-Friday before noon PST. If placed after noon Monday - Friday you might experience 1-2 day delay.
International-

FedEx International First®
2 Business Days*
Delivery by 8:00 or 8:30 am to select European cities

FedEx International Priority®
1–3 Business Days*
Delivery time based on country

FedEx International Economy®
2–5 Business Days*
Delivery time based on country

FedEx International GroundSM
3–7 Business Days*
Delivery to Canada and Puerto Rico

FedEx Shipping Transit Times.  Our rates will be lower
http://www.fedex.com/ratefinder/home?cc=US&language=en

Domestic shipping to the States-
FedEx First Overnight®
Delivery by 8:00 or 8:30 am**

FedEx Priority Overnight®
Delivery by 10:30 am***

FedEx Standard Overnight®
Delivery by 3:00 pm***

FedEx 2Day®
2 Business Days
Delivery by 4:30 pm***

FedEx Express Saver®
3 Business Days
Delivery by 4:30 pm***

FedEx Home Delivery®
1–5 Business Days*
Delivery day based on distance to destination

International Shipping Restrictions:
Orders shipped internationally have a Maximum merchandise sub-total amount of $1200.00, or a maximum purchase limit of 10 items per order.

um..a little strange that people have been asking to ship to non-billing address for a while & all of a sudden bongo comes along & within a day the website's being revamped...anyways this isn't a new idea & i've seen other forwarding services mentioned on the chat here before (just alot of people couldn't use them because of the billing/shipping address issue).

So, now that you can ship to non-billing address...maybe it's fair for people to check out other forwarding services that have floated around the chat, which from the sounds of it might be cheaper than bongo. Same concept, US address, consolidate your items, forward to you, choose your carrier (sounds like bongo is DHL only)...

I haven't used yet, but maybe people can post their experiences with bonogo or any of these services &/or the breakdwon of the costs (plus extra duties & taxes in their country). that would be helpful. So please post your experiences!! And make sure you find out about every little charge/costs to expect. (search around..you'll find a few reviews of these forwarding services)

www.forwardit.us/
http://www.packageexpress.com/

Hey Edmund,

In order to be able to ship to Bongo, you would need to set up an account with them. Their address has already been verified with our company, which is why we would be able to ship your order there.

Our international policy is still in effect, we can not ship to your friend's address in the US for security reasons.

Hello!!! I live in Russia and I wish to buy Von Zipper Sizzle Chrome + Bonus Lens. How I am able to do it? You send the goods to Russia (Moscow)

Thanks for the information!!!! But if you will not complicate can to me here to count a final price of the glasses chosen by me? I not so well know English and can not  to understand your site. Please to count  how many to me delivery from you up to Moscow (Russia) Me cost of delivery of the given goods approximately will cost interests still http: // www.sierrasnowboard.com/Burton-EST-297.asp and http: // www.sierrasnowboard.com/Salomon-Ivy-Womens-448.asp .To count  please. And how it is possible for them to pay?

Here in NZ I heard that buying a burton through you guys is cheaper than a shop would have to pay wholesale, thats including the freight over. 

Fellow Aussies and Non US Customers.

I am writing on behalf of WorldPurchases.com.

We offer parcel forwarding from the US to your international address; and consolidation of your items shipped directly to your door step.

We have low rates and no annual or membership fees. For international shipping, we would only charge you the cost that is charged to us by the US Post Office.

This means you will be able to purchase restricted items that you normally wouldn't be able to. Popular brands such as Burton, K2, Ride, Forum, Vans; and all the Ski and Snowboarding gear from SierraSnowboard.com just in time for the ski season.

Feel free to contact us: info@worldpurchases.com or visit our website at Worldpurchases.com.

We would be more than happy to assist you with any of your purchases.

Sierra is not allowed to ship Burton overseas.  However, you can set yourself up with a US address through Bongo International http://www.BongoUS.com

Once you do this, you can buy Burton products from Sierra and have them shipped domestically.  Bongo will then ship the items overseas for you.  Visit our website if you have any questions about the process or contact Sales@BongoUS.com

Originally posted by bilyth Hey, maybe some competition will improve the shipping prices. Why don't you summarize your rates & tell us how/why we might choose your service over bongo or some of the others out there?? maybe you &/or bongo could offer discounts for SS members?? thanks!

Have you actually gone to the Worldpurchases site? The service offered by Worldpurchases and BongoUS is some what different. Bongo use DHL as thier shipping option, hence a higher rate but the upside is that they can ship larger items such as snowboards and skis. Worldpurchases uses USPS, so cheaper postage compared to DHL but limited to a size restriction that rules out snowboards/skis.

Put through an order with Worldpurchases and the service/communication has been great so far!

Originally posted by bilyth Originally posted by zhenjie Have you actually gone to the Worldpurchases site? The service offered by Worldpurchases and BongoUS is some what different. Bongo use DHL as thier shipping option, hence a higher rate but the upside is that they can ship larger items such as snowboards and skis. Worldpurchases uses USPS, so cheaper postage compared to DHL but limited to a size restriction that rules out snowboards/skis. Put through an order with Worldpurchases and the service/communication has been great so far! Nope. hoping these sites will lay it all out here why we should choose their service over others. What are the size restrictions for USPS..you know?

Here is a list of some of the advantages of Bongo's service
1)  Consolidate orders for free
2)  Insure your goods
3)  No size or weight restrictions (Therefore, we can ship boards, skis, or any other items you wish to purchase in the US.)
4)  We only charge you for the shipping.  There are no fees for the purchase of your goods.
5)  Know what was shipped - You will get a full inventory view of your order. In other words, if you buy 5 items...you will be able to see all the items that have arrived to Bongo.  Most of our competitors don't tell you exactly what is inside.  If the order is short, then you will have to pay for shipping twice.
6)  Images -  Request images of your goods to make sure they are what you wanted before you pay for the international shipment.
7)  Transit and tracking - All shipments arrive in 3-5 days anywhere in the world!  You get fill tracking to your door.  USPS can take 5-15 days with limited tracking capabilities.
8)  Customer Service - Want to make changes on the fly?  We have multiple avenues to communicate with us.  Virtual mailbox, email, live chat, phone, etc.
9)  Technology - Our site is one of the most advanced in the industry providing our customers with the details listed above and constantly making better.

Hope this helps in explaining some of our value-adds!

Bongo

Hi,

I was hoping that someone could help shed some light on Bongo. Is it legitimate? The reason for this question is that I am a little hesitant to give a company that I know nothing about 2 forms of personal identification as well as my credit card details.

I don't mean any offence, as I think this is potentially an excellent service, but in this day and age you have to be a little careful with identity theft.

No offence bongo. I hope more than anything to do business with you.

Look forward to hearing about someones experience with using the service. e.g was it reliable? And also.... Why do I have to give 2 forms of ID? No one else requires this....

I can speak personaly regarding the services from www.forwardit.us

I have used them countless times for sending stuff from US to Australia.  At least +30.

Brian is excellent at what he does, and I guarantee you, you will not find better or cheaper!

He was on eBay and his username was: wbates9688

$5 to forward item to you, + postage cost, that's it!!! No other fees. 

If you want him to purchase for you, then it's another $10 (No other % on cost crap).  I've don't countless Telegraphic Transfers (bank to bank) with him and I know he can be trusted. 

Free consolidation of packages.

He'll take pics of your items (Helped me with rims I got for my car, before sending to me)

The nicest guy, I've experienced at the time when he was on eBay, just look at his feedback... end of story.

Why did I use T/?T?  Because cheaper than using C/C and you get a better exchange rate.   I work in banking though, so no Wire fees for me though, you might want to consider

As long as it's not longer than 140cm then should be fine with USPS, if longer then will have to use another method. (In Australia)

Just wanted to pass on that info to you all considering using a mail-forwarding service.

I only live about 4 hrs from the Slopes in Aus, VIC, might hit up there soon.

Bilyth,
Our shipping rates can be found at http://www.bongous.com/shipping_cost_calculator.php

These are the rates we charge to our customers.  This price is over 50% off the DHL published rates when you factor in their fuel surcharge.  (it is about 53-54% off).  Therefore, we don't charge any additional fees like some of our competition.

Some competitors of ours charge a fee to create the commercial invoice, consolidation fees, % of goods fees, etc.  We only charge our customers the shipping rates placed on our website.

Hope this helps!

Items that are sent from the same vendor (such as Sierra) and arrive together will be shipped together.  Therefore, your bindings and board would be shipped on the same airbill.  However, if they arrived at our warehouse on separate days, then they would be sent separately.  Hope this helps!  Let us know if you have any other questions.

Our subscription services hold a minimum of 3 months.  However, after the 3 months, you would be able to downgrade your account to our Pay Per Use Service (no monthly fee).  This would allow you to keep your US address without having to pay a monthly fee at all.  When you were ready to make your next purchase, you could upgrade your account to a subscription again for another 3 months.  

Hi all!  I came across this forum and thought I would throw in my voice here.  I am writing from Forwardit.us, an international package forwarding company.  Through this business we have seen firsthand how popular Burton and other ski items are, and how hard they are to obtain overseas in many cases!  We are able to help boarders worldwide with their Burton (and other gear) purchases so you all can be hitting the slopes in no time

 We have two basic services: forward an item and purchase an item.  With our forward an item service all you do is pay our $5 fee, and you will receive a shipping address.  There are no setup, monthly, or annual fees-- just $5.  Give that address at checkout and, once it arrives at our address, we will forward it to you.  We are able to consolidate orders as well to minimize shipping costs.  If you have issues with payment we are also able to place purchases for you through our "purchase an item" service. 

 All you pay is $5 per package sent plus the post office price of postage.  Due to size restrictions snowboards cannot be sent with the postal service to many countries-- in these instances we have partnered with UPS to offer discounted rates that are 50% off of published rates.  This means that we can ship a snowboard for around $90-- potentially less to many destinations. 

Feel free to check out our site at http://www.forwardit.us and email us (or post here) with any questions.  As an added bonus, use the coupon code "SierraForums" at checkout to receive half off your service fee through August 15th.  Until then, happy boarding!

Hello,

Unfortunately, the coupon code given by forwardit.us isn't running with the "purchase an item" service. Though, international order need this option because we can't use an international credit card with an US address...

Is there a problem with the coupon code ?

Hello,

You do not understand what I want to say (it's probably due to my imperfect English... )

Actually, forwardit.us gave in this post a coupon code to use with their website (mail forwarding), but this coupon code is not running (sierra snowboard is not really concerned).

I add that I send them an email and they are going to give me the discount on the shipping cost to France.

I tought it was the good topic to talk about it.

Yes you got it bilyth.

I think it's a good thing to post feedback about that kind of system to allow people to get Burton package mor cheaply !

PS : Is my English as desastrous as it seems ?

Yes, for some reason the coupon code is not working with our database software..... but just mention the discount code in the order comments and the discount will be applied 

nah, don't sweat it seboss..your english is fine.

so, how much did the shipping cost you? Was the discount $5 off the $10 "purchase an item".

Maybe you can post the shipping carrier you used, the cost for shipping, & any duties/taxes you had to pay. And anything else we should know about your experience with the forwarding company you used.

Hey Guys,

Can I get a snowboard sent from the US to Sydney at the Priority Mail Rate? If not, what rate is applicable?

Hi Bullaburra--

 Unfortunately snowboards are too long for USPS Priority Mail to be a shipping option to Australia.  Snowboards set to Australia will have to be sent with a courier (UPS, FedEx, DHL) which will cost around $90.

hey!
can anyone quote/forward a burton 2009 custom 156 + co2 bindings shippin cost to CHILE, SOUTHAMERICA...